We have solutions for some of the latest technologies in our industry. We also utilize a proprietary platform for Gamification, Coaching, and Quality Assurance.
Bit-Lever is our proprietary software platform. Bit-Lever is built to improve metric performance, foster a good relationship between management and the frontline, and make work fun. This platform has features and toolsets that will improve any contact center environment.
A better Customer Experience is a natural outcome of a better Associate Experience. Our teams are provided with the technology and feedback necessary to constantly motivate and improve their performance.
We are partnered with Cloud CCX, a team of experts in the implementation and management of custom Twilio and Amazon Connect solutions. These solutions will help to significantly improve the customer experience while making substantial gains in your budget.
Clear and accurate dashboards are key in guiding your teams to better performance. Bit-Lever makes it easy to create reports and dashboards customized to every role within your organization.
Excel is a powerful tool, but no one wants their managers to waste time on repetitive reports in Excel that could be automated. Almost any Excel report can be automated within Bit-Lever. Save time and money by eliminating spreadsheet driven intelligence.
Bit-Lever Dashboards can Benchmark performance and behavior by any metadata we have in Bit-Lever. Measure performance by Training Class, location, team, hiring source, etc. Quickly identify patterns in the factors that drive your business.
We are partnered with providers of the latest in contact center technology. These solutions are catered to your environment and encompass multiple channels of engagement, workforce optimization, and automation.