Flexible Solutions
We offer a full service contact center, including management, quality assurance, and technology. We can handle all of these functions or some of them. We have solutions to fit every operation.
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Service Offerings
We have experience in most every type of contact center. With the exception of outbound prospecting or collections, we can staff your team with associates with the experience that best fits the role.
Customer Service
Support of your billing, order tracking, customer complaints, returns, back office, etc.
Sales
Support of your order taking, returns, upselling, retention, etc.
Tech Support
Support in areas of networking, device technical support, online applications, etc.
Email and Chat
We support every channel within the contact center industry today. This includes email, chat, and sms messaging.
Unmatched Retention
We have some of the lowest attrition rates in the country which drives unmatched tenure and knowledge of your program. Our agent sourcing model has extraordinary benefits in driving engagement in our teams. Our agents know that their solid performance helps drive our mission to help others like themselves.
Technical Expertise & Software Development
We have internal and partner resources with vast experience in Software Development. We can quickly fill positions on your project with an experience developer.
Experience:
- Twilio Certified Engineers
- Front End Development:
ReactJS,HTML / HTML5, CSS / CSS3, JavaScript, Redux - Back End Development:
NodeJS - Responsive Web Design (RWD)
- Mobile App Development
- QA Testing
- Custom script development in JS and Python
- ModelView Controller (MVC) architecture
A powerful recruiting Network
We work with Vocational Rehabilitation organizations across the country as well as other organizations well established in the Veteran and Disabled Communities. These networks allow us to quickly find new talent and meet the acute demands of any contact center project.
Work from Home
Our associates work from home. This fits our model of working with Americans that have disabilities that may prevent them from commuting to an office. We can find talent that is best suited for your project without limiting our search by location.
Let's Get Connected
We would love to talk to you about our amazing teams!
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