Abitlity-GO was founded under the name StatesideBPO in 2013. The contact center industry has been through so many changes since the turn of the century. New developments in technology and additional options for offshoring created a diverse landscape of providers and types of service.
Impact Sourcing was a developing concept around that time, which usually refers to the practice of utilizing business needs for a third party product or service to benefit a disadvantaged community. Impact Sourcing focused on locations of businesses in other countries. Ability-GO was founded to expand that concept within the United States.
Contact Centers have always been plagued by attrition, low engagement, and inefficiencies in knowledge.
Ability-GO was founded to match this need for an engaged workforce with the underserved demographic of Americans with Disabilities within the labor force.
The driving force behind Ability-GO's success is simple. Our Associates are more engaged when conversing with your customers. This level of engagement is a direct result from the efforts our organization makes to champion hiring Americans with Disabilities. Contact us today to see how these results could benefit your business.
Andy has a background in outsourced contact centers, quality assurance consulting, and technology. Andy has worked with some of the largest companies in the country on various projects in the Cable (MSO), Energy, and Home Technology spaces. Andy founded StatesideBPO in 2013 with a focus on providing meaningful career opportunities to Americans with Disabilities. Andy also started a second company, Bit-Lever, in 2016 which has multiple software product offerings in Business Intelligence, Ticketing, and Gamification.
Prior to founding StatesideBPO, Andy worked for two different Business Process Outsourcers in the Contact Center industry. His experience in those two organizations included Operations, Finance, Client Services, and Technology. He has extensive experience in building and managing Workforce Optimization systems used for scheduling and forecasting. Andy also has experience in managing the compliance needs of programs regulated by state governments in the energy industry.
Sonjia’s experience covers over 30 years in customer service markets. As an original member of the TTEC founding management team through the rapid growth of over 1 Billion in revenue she has worked with some of the largest organizations supporting clients and their customers. She has launched and managed programs in the financial, government, retail, healthcare, and technical support verticals. Sonjia has led the implementation of programs from 25 to many thousands of agents. She has a wide range of experience both domestically and globally opening and managing call centers in the U.S. as well as Australia, New Zealand, Mexico, Canada, U.K, and China.
In the government sector, she worked directly with the U.S. Embassy Consul Generals in Mexico, Argentina, China, South Korea, and Israel implementing programs to improve the visa process with bilingual call center agents around the world. Sonjia works directly with the client to capture the requirements. The call center staff are trained on all aspects of the program to ensure they meet and exceed the client’s expectations and requirements. Currently, she is focused on providing opportunities for those from the disabled communities.
Karl is an experienced Global Executive as President and CRO, leading two of his most recent CX Cloud companies to successful exits. Prior to that he lead Genesys World wide Partner and Alliances organization from the companies early growth- stage phases through its sales into private equites, driving 500+ million revenue through the channel.
Karl has helped companies of all sizes grow through channels an direct sales organization, including established brands and start up. His passion has been skiing and promoting the advancement of the abilities and inclusion within the disability communities.
We would love to talk to you about our amazing teams!