About Ability-GO

A contact center company with a mission for success.

Something Worth Fighting For

Abitlity-GO was founded under the name StatesideBPO in 2013. The contact center industry has been through so many changes since the turn of the century. New developments in technology and additional options for offshoring created a diverse landscape of providers and types of service.

Impact Sourcing was a developing concept around that time, which usually refers to the practice of utilizing business needs for a third party product or service to benefit a disadvantaged community. Impact Sourcing focused on locations of businesses in other countries. Ability-GO was founded to expand that concept within the United States.

Contact Centers have always been plagued by attrition, low engagement, and inefficiencies in knowledge.
Ability-GO was founded to match this need for an engaged workforce with the underserved demographic of Americans with Disabilities within the labor force.

The driving force behind Ability-GO's success is simple. Our Associates are more engaged when conversing with your customers. This level of engagement is a direct result from the efforts our organization makes to champion hiring Americans with Disabilities. Contact us today to see how these results could benefit your business.

Meet the Team

Andy Schrider
CEO & Founder

Andy  has a background in outsourced contact centers, quality assurance consulting,  and technology.  Andy has worked with some of the largest companies in  the country on various projects in the Cable (MSO), Energy, and Home  Technology spaces.  Andy founded StatesideBPO in 2013 with a focus on  providing meaningful career opportunities to Americans with  Disabilities.  Andy also started a second company, Bit-Lever, in 2016  which has multiple software product offerings in Business Intelligence,  Ticketing, and Gamification.

Prior to founding StatesideBPO,  Andy worked for two different Business Process Outsourcers in the Contact  Center industry.  His experience in  those two organizations included Operations, Finance, Client Services, and  Technology.  He has extensive  experience in building and managing Workforce Optimization systems used for  scheduling and forecasting.  Andy also  has experience in managing the compliance needs of programs regulated by  state governments in the energy industry.

Sonjia Kurzepa
SVP, Operations

Sonjia’s  experience covers over 30 years in customer service markets. As an original  member of the TTEC founding management team through the rapid  growth of over 1 Billion in revenue she has worked with some of the  largest organizations supporting clients and their customers.  She has  launched and managed programs in the financial, government, retail,  healthcare, and technical support verticals.  Sonjia  has led the implementation of programs from 25 to many thousands of  agents.  She has a wide range of experience both domestically and  globally opening and managing call centers in the U.S. as well as Australia,  New Zealand, Mexico, Canada, U.K, and China. 

In the government sector,  she worked directly with the U.S. Embassy Consul Generals in Mexico, Argentina,  China, South Korea, and Israel implementing programs to improve the visa  process with bilingual call center agents around the world.  Sonjia works directly with the client to  capture the requirements. The call center staff are trained on all aspects of  the program to ensure they meet and exceed the client’s expectations and  requirements.  Currently, she is focused on providing opportunities for  those from the disabled communities.    

Karl Holtzhum
Advisor

Karl is an experienced Global Executive as President and CRO, leading two of his most recent  CX Cloud companies to successful exits. Prior to that he lead Genesys World wide Partner and Alliances organization from the companies early growth- stage phases through its sales into private equites, driving 500+ million revenue through the channel.

Karl has helped companies of all sizes grow through channels an direct sales organization, including established brands and start up. His passion has been skiing and promoting the advancement of the abilities and inclusion within the disability communities.

Let's Get Connected

We would love to talk to you about our amazing teams!

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